
HOA Tip: Document the Details. A clear record starts when a problem is reported.
A resident reports water staining near a window. The HOA arranges a repair, the area dries, and the complaint is closed. Months later, the stain returns. Then another resident reports a similar problem elsewhere in the building.
At The Naumann Law Firm, we encourage HOA boards and property managers to pay attention to that sequence. A returning leak does not automatically mean the building has a construction defect. It does mean the board needs a clear record of what happened, what was repaired, and what changed afterward.
Start With the History, Not Just the New Stain
When a leak returns, the latest photograph tells only part of the story. Pull together the earlier maintenance request, inspection notes, photographs, repair proposal, invoice, and any messages from the resident or contractor.
Then ask:
- Was the leak reported in the same location before?
- What did the contractor identify as the cause?
- What work was completed, and when?
- Did the repair address the source of the water or only the visible damage?
- Have other units or common areas experienced similar symptoms?
These details help a board understand whether it is dealing with a new problem, an unsuccessful repair, or a pattern that needs a broader investigation.